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27 Tháng 10, 2020
Workshop ” Increasing productivity with PDCA cycle.”

What is PDCA? PDCA is a cycle that represents a cyclic approach to continuously improving services, products, and people. It has become an indispensable part of today, called lean management. However, the Japanese used to call it the Deming cycle or Deming circle.

27 Tháng 10, 2020
Workshop “Omotenashi – The spirit of customer service.”

We all know that Japanese products are of high quality and the service in Japanese companies, Japanese restaurants … is always highly appreciated, especially the excellent customer service attitude, still doing for customers to feel comfortable and satisfied with their services.

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